Shopify-Tophatter Knowledge Base

  • FAQs Information
    • What is the concept of bidding on Tophatter?

      Tophatter is actually a bidding website where you can put your products for auction. The Tophatter Marketplace is best suited for auction but if you want you can even sell the products at a fixed (“Buy Now”) price.

    • At which price does Bid start?

      That totally depends on you. Be calculative and set the best starting price.


    • Is it mandatory to put the products for bid?

      No, it is not mandatory to put your products for bid. If you want to put the products in Buy Now set the SFB at $0.00.

    • What should be the size of the image(s) of our products? How many images should be uploaded?

      According to Tophatter, the size of the image should be 500*500 or less than 4 MB. You must upload a minimum of 2 images but for a better rating, you can upload 4 to 5 images.


    • What is the difference between Retail price, Cost basis and Buy now price?

      There are the 3 different prices set for a single product:

      Retail price: It is the maximum price which you will set for your products but you will never sell the products at that price. It will be shown with the price at which you are selling the product. It is also known as Strike Through Price.

      Cost Basis: It is the minimum price which you will set for your product below which you will not sell your product. If any of your product is put for auction and it did not reach your cost basis, you will not have to ship the product but if reach the cost basis price you will have to ship it.

      Buy Now price: It is the price at which you will sell your product when you will not put it for auction.

    • How the bid moves?

      Each time someone bids, the price goes up by $1. After bidding passes $10, the price of each bid is moved up by $2.

    • How much time will it take to make my product enabled on Tophatter?

      Tophatter takes about 4-5 days to review the sellers' account and products. After review, your product will get enabled on Tophatter.

    • What are Catalog only Products?

      These are the products which are put on the site only at Buy Now Price. These products will never go for auction by Tophatter. These products will be sold at their normal price which will be set by the seller.

    • What is the difference between Days to deliver and Expedited days to deliver?

      When any buyer chooses  Expedited day delivery that means that the buyer wants his product to be shipped to him by the next day or in a day.
      Days to deliver are the days which a seller sets to deliver his products which can be between 3 to 21 days.

    • Is there any defined length of the Title and Description of the product?

      No, there is no fixed length of the description and title of the product. You can set the title and description as you want.

    • How to set the bidding price?

      The bid can be set through the Start Bid option present under the shipping configuration section in the setting tab in our app. It will keep increasing as the bid increases on Tophatter.

    • What are the best selling categories on Tophatter?

      There are 3 best selling categories on Tophatter:




    • When will I get paid by Tophatter?

      You will be paid after the product will be delivered to the customer. It is compulsory to give a tracking ID to your product which will prove that the sellers are trusted one. Tophatter pays twice a month i,e. in every 15 days.

    • How much does it cost to sell?

      For Buy Now: The average fee is 25%-35% of the sales price.

      For Auction: The average fee is 25%-35% of the sales price + (SFB value * the number of times a product is scheduled).

    • How can I become good seller on Tophatter?

      Sell products in one to two categories: Always try to sell a limited category of products on the marketplaces as there are many other sellers who would be selling the same category of products as you. So you may focus on selling a few items but it should be unique and attractive. Don’t create a mess of products.

      Try to put your products for auction: Bidding is a process that attracts lots of buyers, so you may put your products for auction for getting more sales.

      Ship quickly: Always deliver the product to the customer on the expected delivery date. Delay in the shipment may affect your seller metrics.

    • What products cannot be sold on Tophatter?

      There are few products which are restricted by Tophatter to be sold:

      1. Alcohol

      2. Tobacco

      3. Drugs

      4. Firearms, Weapons

      5. Animal skin products, etc

    • Why my products are unscheduled or disabled?

      Product can be disabled from Tophatter due to following reasons:

      • The product was submitted in the wrong Category.

      • The listing contained inaccurate or misleading information

      • Missing images or other required content.

      • The listing had an inaccurate or inflated retail price.

      • Seller information could not be verified.

    • I have 2 Tophatter Seller Accounts, what to tell them?

      It is not allowed to have 2 Seller Accounts on Tophatter. You need to delete one account, else both your Seller Accounts will be suspended. You have to manage all your products through one app and one Seller Panel. Also, you must use the correct Access Token and Seller Id on the app.

    • What is the procedure to delete the Seller Account?

      Follow the below steps to delete the account:

      1. Log in to the Seller Account which you want to delete.
      2. Go to Account----->Account Info
      3. Click on Cancel Account
      4. Give a reason and click Cancel Account
      5. Your Seller Account will be deleted successfully.

    • Is it possible to convert Enabled for Auction products to Catalog Only Products?

      Yes, you can easily change the status of your products. To put Enabled Products into Catalog Only state, set the SFB Value $0.00 and re-upload the products from the app and their status will change on Tophatter. To put Catalog Only products into the auction set the SFB value between $1 to $4, re-upload the required products from the app using the upload option.

    • If I have single image for all my products, then what should I do?

      Update images on your Shopify store and then sync it with our app.

      If you don't have extra images then upload your store logo in Settings. Keep it as the last option, because this can lower your product rating.

    • I want to list all my variants individually on Tophatter.

      Tophatter does not allow listing variant products as Simple. If you want to do so, then create those variants as Simple products on Shopify store then upload them on Tophatter.

    • I don't want to put my products for auction

      If you don’t want to put products in the auction, simply set the SFB $0.00 and upload them using the upload products option. The product will upload in the Buy Now. 

    • What is Buy One Get One Price? Is it mandatory to fill Expedited Days to deliver, Expedited Shipping Price and Buy One Get One Price?

      Buy One Get One Price is the offer price that you may apply to the desired products.

      No, all these fields are not mandatory to be filled.

    • How can I update my products in bulk using CSV?

      Using CSV Import/Export you can update your product information in bulk by exporting products from the Export CSV section and importing the CSV file after making all the required changes. You can update the following details :

      • Material
      • Retail Price
      • Expedited Shipping
      • Price
      • Expedited Days to Deliver
      • Title

      CSV feature on our app is only for updating products on the app, it has nothing to do with Shopify and Tophatter Marketplace. If you want to update products on Tophatter, then after importing just upload the products. But make sure that you have disabled the syncing of the product for that particular field which you have updated by CSV or else it will be changed again.


    • Is it necessary to provide minimum 2 images for each product?

      Yes, it is mandatory to provide a minimum of 2 images. Otherwise, you won’t be able to upload products on Tophatter. We also have an alternate solution for this concern, but that might affect your product rating.

    • How do I put products out for auction?

      To place your products for an auction set the SFB (scheduling Fee Bid) between $1 to $4 before uploading the products.

    • What is product health?

      Product health shows how your product product is performing on Tophatter. It is indicated by three colours on Tophatter:

      Green-  It means your product has a very good rating.
      Yellow- It means your product has a moderate rating.
          Red-  It means your product has a poor rating.

    • What are the factors that affect product health?

      Product health is an overall combination of the orders, product descriptions, images, price, inventory, views and other parameters decided by Tophatter marketplace. Keep your product updated to earn a better rating for your products.

    • What is Reserve Price?

      Reserve price is the minimum price below which the product will not get sold. It is set to save from the loss in sales.