Selling on Etsy marketplace with your Shopify store

CedCommerce Terms & Conditions and Privacy Policy

CedCommerce currently provides integration functionality with Etsy.com and other marketplaces. Our goal is to provide reliable services for a competitive price that helps merchants sell their products across multiple platforms. We work hard to ensure this service works to its full potential and meets each case with the utmost dedication. We understand how important a secure website is to e-commerce. Our investment in infrastructure and security only highlights this commitment. Unfortunately, our service is reliant on 3rd party providers that may have other measures in place. Therefore, we cannot guarantee a 100% error-free code or website that is accessible at all times. Our service is not liable for any damages or loss of income, revenue, or data. Additionally, there is no guarantee that the error in the code or functionality will prevent the suspension or deletion of an Etsy.com account. As a user of CedCommerce.com, you are responsible for your products and account as well as any content related to your account. Furthermore, you agree to use CedCommerce.com in compliance with all applicable laws and will in no way violate the Etsy.com Terms of Use or Seller Agreement. Furthermore, CedCommerce does not hold responsibility for any illegal use and reserves the right to close an account for any reason. CedCommerce, offering the use of the Service is expressly conditioned on your acceptance of these CedCommerce.com Terms and Conditions. By using the Service, you signify that you unconditionally agree and accept to be legally bound by these Terms and Conditions. No other terms or conditions of any sort in any document, writing, or other communication whatsoever made by you to CedCommerce.com or its employees, representatives, or agents concerning the Service shall apply to or be binding on CedCommerce.com. CedCommerce.com is not associated by any means with served marketplaces, and the Services provided are designed to let users communicate with those marketplaces via available API in a manner that follows all terms and conditions of those marketplaces. This also means that CedCommerce will not be responsible for the eventual termination of the seller account on any marketplaces, and fees charged by those marketplaces, etc.

Updates

We may change these Terms of Use from time to time, by posting updates to our website. We encourage you to review our Terms of Use from time to time for possible changes. Your use of our website after an update constitutes your agreement to the update

Use of Information

We will use the contact information that is being gathered from you for the following purposes :

● Order and Transaction Related Information

● Sending Associated Product Emails based on the interest shows

● Sending New Product Information

● Product Related and Major Updates

● Improving the overall structure of the site to give personalized experience based on personal traits

● Conduct surveys, promotions, and marketing

● Payment Related Telephonic Conversations

● Feedback-related Mails and Calls

● Informational Mails and Calls

● Industry-related news and updates

● Scheduled Calling

● Service Related Mails

● Notification Mails

● Text Messaging Service

There is always a procedure for unsubscription to receiving such emails and newsletters and after doing so you won’t be receiving such information

Who has access to your data within our organization?

Within our organization, access to your data is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, events, development, executive, customer support. Employees only have access to data that is relevant to their team, on a ‘need to know’ basis.

Your Account

1. Your account and password

It is your responsibility to keep secure and confidential any password(s) and user ID(s) CedCommerce.com may issue to you to access the Service, which rests solely with you and the employees, representatives, and agents of yours that are entrusted with the same. If you become aware of any unauthorized access to your account(s), or any misuse of your passwords) and user ID(s), you must follow the CedCommerce process to disable your account(s) and/or re-issue new password(s) or user ID(s) as soon as possible. You agree that you are solely responsible for the actions and omissions of the person(s) you nominate as a user(s) or administrator(s) of your account(s) for the Service. You also agree that CedCommerce.com may accept instructions and requests from, and communicate with such person(s) until and unless CedCommerce.com receives notification that such person(s) that this is no longer in effect. At this point, all requests and communications are valid and legally binding on you. In addition, you are responsible for any use of your account(s) by any persons who own your user ID(s) or password(s). Account Termination CedCommerce.com has the right to terminate its relationship with you, without prior notice, if you breach or fail to comply with any provision of these Terms and Conditions. This Agreement and your ability to use the Service shall also automatically terminate upon the expiry of your subscription. CedCommerce.com has no responsibility to maintain your user account or any of your data after termination. CedCommerce.com is not responsible for any fees, damages, or claims you may suffer with the same or any claims or actions you may have as a result of the termination. If termination is due to your failure to renew your subscription on a timely basis, you may reactivate your account and access your data if you renew your subscription with CedCommerce.com. To do so you may have to pay any subscription fees or charges that may be imposed by CedCommerce.com, including reactivation fees (if any), within any period that may be stated by CedCommerce.com. Failure to pay activation fees may result in your user account being deleted, and permanent removal from its systems.

2. Account Termination

CedCommerce.com has the right to terminate its relationship with you, without prior notice, if you breach or fail to comply with any provision of these Terms and Conditions. This Agreement and your ability to use the Service shall also automatically terminate upon the expiry of your subscription. CedCommerce.com has no responsibility to maintain your user account or any of your data after termination. CedCommerce.com is not responsible for any fees, damages, or claims you may suffer with the same or any claims or actions you may have as a result of the termination. If termination is due to your failure to renew your subscription on a timely basis, you may reactivate your account and access your data if you renew your subscription with CedCommerce.com. To do so you may have to pay any subscription fees or charges that may be imposed by CedCommerce.com, including reactivation fees (if any), within any period that may be stated by CedCommerce.com. Failure to pay activation fees may result in your user account being deleted, and permanent removal from its systems.

Payments & Refunds

1. Payment Terms

Cedcommerce reserves the right and would charge you $20/hour as a customization charge for the additional on-demand benefits /requests made from your end for improving or enhancing the functionality. This charge may increase from time to time.

2. Free Trial

The free trial is of 7 days and after importing 1000 products you would be eligible to list up to 10 products on Etsy.com. There is no limit for orders in the trial period. You will get continuous support through the Ced team to set up your account. After 7 days you need to subscribe to a plan for the app.

3. Subscriptions

Some CedCommerce Services are billed on a subscription basis means that you will be billed in advance on a recurring, periodic basis (each period is called a billing cycle. Billing cycles are typically monthly or annually, depending on what subscription plan you were offered. Your Subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page, or by contacting our customer support team. While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of that billing cycle before terminating. You may cancel auto-renewal on your Subscription immediately after the Subscription starts if you do not want it to renew. We may change the subscription fee charged for the Services at any time. The change will become effective only at the end of the then-current billing cycle of your subscription. For users subscribed under Free Subscription Plan if they choose to unsubscribe before or after the subscription end without subscribing to the Paid Plans then any Product which got published on Etsy.com Marketplace through the Etsy.com Marketplace Integration App would get retired from Etsy.com and would not be available for purchase at Etsy.com Marketplace through us and functionalities of our app will be disabled for that users as soon as the Free Subscription Plan Expires.

4. Refunds

You are responsible for keeping your billing information up to date and your account current. You will not be liable for any sort of partial or prorated refund of your subscription fee for any time during which you do not use the Services. The refund would not apply to the boundaries beyond the operational field and the issues/concerns/liabilities not under the CedCommerce service policies and norms. Sales of Products on Etsy.com Marketplace entirely depend on your product, Etsy.com, and Purchasing Client. App Provides Systems and Tools to make Sale Easier but does not guarantee sales. No Refund Policy is applicable in such scenarios where the App is considered to generate revenue on Etsy.com. In case any partial or complete refund is made to any user then his account would be completely removed from our records. No support will be provided to the item that got published on Etsy.com Marketplace through our app thereafter as well as such product on Etsy.com will be recalled/retired from Etsy.com Marketplace.

When You Can Claim The Refund?

● Refunds only be initiated if you are not able to get a Seller Panel from Etsy.com or your account has been suspended. In this case, you can also use this money to shop for another app of Cedcommerce.

When You Can't Claim The Refund?

● No refund will be initiated for the customization/support work. For cases where sellers receive orders of the wrong items (due to wrong information), refund requests won't be entertained.

● If within 15 days of the installation of the app, no issues are raised from the sellers, it will be deemed that sellers are familiar with app functionalities and satisfied with its operation, therefore no refund request will be entertained.

● In case you upgrade or degrade your monthly, or annual plans, it will be automatically managed by Shopify in your upcoming billings. No refund will be initiated in this case.

● As per the latest updates of Shopify, we will be responsible for all your refund management. Make sure if you are claiming a refund, you must install the app so that we can easily process a refund for you.

Your rights under the gdpr

You have certain rights if you are within the EU this includes:

Right to access :
This right allows you to obtain a copy of your personal data, as well as other supplementary information.
Right to restrict processing:
You have the right to restrict the processing of your personal data in certain circumstances.
Right to rectification:
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to object to processing.
The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.
Right to erasure:
You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.

To exercise your rights, you can contact us at cedetsyintegration@cedcommerce.com

Usage of the Service

You are responsible for your account, content, and communications with others while using the Services. You agree to use the Services in compliance with applicable law. This is your responsibility and you agree to not use CedCommerce in a way that violates Etsy.com Terms of Use. By using CedCommerce.com, you agree to not violate any of the marketplace terms. In the event of violating any marketplace rules, we have the right to close your account. We are also not responsible for any illegal use of CedCommerce.com by our users.

COMMUNICATION POLICY

1. How do we prefer communication with you?

We respect your thoughts and of course, we will always agree with your decision. In case you are not finding it useful for you, first you have to communicate properly with us so that we can understand your problem. We assure you we will never let you go with dissatisfaction.

We have provided 5 mediums through which you can easily connect with us Skype, Freshchat, Mail, and Call. We will resolve every issue within 3-5 business days with the help of proper communication and details provided by your side. A healthy negotiation is the key to fruitful business and of course, you will find the same.

2. When will communicate with you?

We guarantee there will not be any delay or lack of perfection from our end but as we also depend upon Marketplace, so we can't guarantee about the same.

We understand the value of your time and money and expect the same from you. We expect that if you are providing any contact details at the time of registration, it will be used by us to communicate with you in the future. We can use your contact details for the following purpose

To inform you about the latest updates about apps and marketplaces.
To inform you about any issue with the app or marketplace.
Inform you about your trial and subscription.
Introducing any new product.
Strategies to boost your business

We hope you will also keep in touch and cooperate with us.

No Warranties

UNLESS EXPRESSLY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMITTED BY LAW, CedCommerce.com MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND REGARDING ITS WEBSITE, THE SERVICE, THE PRODUCTS, OR SERVICES AVAILABLE ON THIS WEBSITE AND/OR ANY MATERIALS PROVIDED ON THIS WEBSITE, ALL OF WHICH ARE PROVIDED ON AN AS IS WHERE IS BASIS. CedCommerce.com DOES NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY OF THE CONTENT OR DATA FOUND ON THE SERVICE OR THIS WEBSITE. CedCommerce.com EXPRESSLY DISCLAIMS ALL WARRANTIES, TERMS, AND CONDITIONS ABOUT THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES AS TO MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A GENERAL OR PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE TO THE FULLEST EXTENT PERMITTED BY THE INDIA.

CedCommerce.com DOES NOT WARRANT THAT THE SERVICE, THIS WEBSITE, ITS SERVERS, OR ANY EMAIL SENT FROM

CedCommerce.com IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

FOR THE AVOIDANCE OF DOUBT, CedCommerce.com DOES NOT GUARANTEE THE EFFECTIVENESS OF THE SERVICE.

We can also not guarantee that errors in the code or functionality will not cause your account to be suspended or deleted by Etsy.com.

CedCommerce.com TAKES NO RESPONSIBILITY FOR THE SECURITY, CONFIDENTIALITY, OR PRIVACY OF THE COMMUNICATIONS AND/OR DATA TRANSMITTED OVER THE INTERNET AND DOES NOT WARRANT (AND EXPRESSLY EXCLUDES ANY AND ALL EXPRESS OR IMPLIED WARRANTIES) THAT THE SERVICE WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR OR LOSS OF CONTENT, DATA OR INFORMATION. IN ADDITION, CedCommerce.com SHALL NOT BE LIABLE FOR ANY COMPATIBILITY ISSUES PERTAINING TO CUSTOMERS' TM COMPUTERS, APPLICATIONS, OR OTHER SOFTWARE ON ANY COMPUTERS USING THE SERVICE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW IN NO EVENT SHALL CedCommerce.com BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOST PROFITS OR LOST SAVINGS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONN CONTENT FOUND HEREIN, (II) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THE SERVICE OR THIS SITE), OR (III) THE PERFORMANCE OR NON PERFORMANCE BY CedCommerce.com EVEN IF THE CedCommerce.com HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.

Applicability

The following Privacy Policy governs the online information collection practices of CedCommerce an entity of Cedcoss Technologies Private Limited (“CedCommerce”, “we”, “us”, “our”). It outlines the types of information that we gather about you while you are using our website(https://cedcommerce.com),and the ways in which we use this information.

CedCommerce users who have created accounts (“User(s)”) to share their content such as information, files and folders (“Content”) to analyse their pre-existing customers, prospective customers and third parties (“Viewer(s)”) on the basis of the content viewed by them. The viewers are the non-registered users of the web-services and product offerings (“Service(s)”) provided by CedCommerce. We process your data in accordance with the applicable laws and regulations following industry best practices.

Purpose and scope

The Privacy Policy applies primarily to information that we collect online; however, it may apply to some of the data that you provide to us offline and/or through other means, as well (for example, via telephone, or through the mail).

The Privacy Policy documents and describes the manner in which our organisation collects information from all our Users/Viewers of our Services. While providing our Services on behalf of our registered users, we collect information related to Viewers. The use of information collected on behalf of our Users is governed primarily by our contract for the engagement with them and the privacy policies governing their organization. We are not accountable for the privacy policies and practices undertaken by our users or any other third parties.

How do we deal with 3rd Parties?

Any associated affiliate may receive the personal information shared and they may contact you on offering their solution and services. Associated Partners will receive the necessary information from the clients in order to reach out to them to offer the complete service solution. We don’t allow any 3rd Parties to conduct contests and surveys and even if we do then we may prohibit them from using the information for any other purpose In the event of the sale of business all the information would be transferred but before that information would be shared with you related to the same. We may conduct advertisements and use third-party tools and share information including name, address, email address, and telephone number to show tailored-based advertisements of products that may suit your purpose. We reserve the right to disclose your personal information as required by law, and as necessary to protect the property, interests, and rights of CedCommerce and the CedCommerce Affiliates. The CedCommerce website might contain links to the 3rd Parties Websites. Those 3rd Party Websites may use cookies in order to gather information. This privacy policy does not cover their privacy setup. So we suggest going through each site's privacy policy separately. We will use third-party software like MailChimp, Hot Jar, Live Chat Facilitators, Google Analytics, and Google Adwords to track the visits of the prospects and for remarketing and retargeting purposes.

What are Cookies and What Information does it gather?

Cookies are a small piece of information that is transferred to your computer as soon as you visit a website. We use traffic log cookies for statistical analysis to tailor it to your needs. Once the purpose is achieved, the required data is immediately removed from our system. Cookies further our objective to allow you to take complete advantage of our site You can always change your setting whereby you will be notified whenever a site is using cookies and it will depend on your acceptance whether information is transferred or not. Cookies used by affiliates and partners are not covered under this privacy policy.

There are various types of cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our Website. For example, cookies that enable users to log into only secure areas of our Website.

Analytical/performance cookies: These types of cookies allow us to recognize, count the number of visitors, and see how visitors move around our Website when they are using it. This assists us to improve the way in which our Website works, for example, by ensuring that you can find what you are looking for easily.

Functionality cookies: These cookies are used to recognize you when you return to our Website. They enable the personalization of content, recognition of users, and also remember your user preferences (for example, your choice of language or region)

Session Cookies: Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Website or Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Website or Services.

Updation in Personal Information / Inquiries / Complaints

In case you want any changes in the information you could mail us at apps@cedcommerce.com. Alternatively, you could write us at :

Privacy Policy