CedCommerce Etsy Integration Tutorial and Knowledge Base

To cancel your plan, all you need to do is just un-install the app. Uninstalling the app from your Shopify store will cancel your plan at the very moment. (No Refund will be alloted in the case)

Etsy marketplace is best known for the “Handmade & Vintage items”, "Jewellery", "Apparel". So if the individual is willing to sell crafts, “Etsy” is the best place for him.

The following product types are restricted or prohibited on “Etsy” :

1. Alcohol, Tobacco, Drugs, Drug Paraphemalia and Medical Drugs.
2. Animal Products and Human Remains.
3. Dangerous Items: Hazardous Materials, Recalled Items and Weapons.
4. Hate Items: Items that Promote, Support or Glorify Hatred.
5. Illegal Items, Items Promoting Illegal Activity and Highly Regulated Items.
6. Internationally Regulated Items.
7. Pornography and Mature Content.
8. Violent Items: Items that Promote, Support or Glorify Violence.

For more details about “Prohibited Items Policy” and products, you can visit HERE.

If you enable these settings, then the selected values will be automatically synced with your store while in case of disable, automatic syncing with your store will be disabled.

In the Trial Period for the application, you can only list upto 10 Products on Etsy and can manage 10 orders form the app. Their is no compulsion that you purchase a plan during trial & no charges will be deducted automatically after the trial is expired. You can avail the free trial completely and once the trial gets expired, you can subscribe to the paid plans in order to keep the data synced

Once you subscribe to any of our paid plan, then only you’ll get charged. You have to confirm the payment from Shopify only then the amount will be deducted from your account at your Shopify Billing Date. There is no automatic deduction after trial expire.

Profiling is mandatory to list your products correctly on Etsy. Profiling is to organise your products with Marketplace Category, Etsy Attributes & Shipping Templates. Reduce all the manual work by creating the profile with the rules and assign to the products in bulk. After creating the profile, you can list the products on Etsy via the app.

If you're ready to do the customizations when your buyer places an order on Etsy, you can enable the Custom Order Request for your listings. To enable the Custom Order Request, you need to follow below steps in your Etsy Shop Manager :

1. Visit the etsy.com and Open your "Shop Manager".
2. Click on the "Settings" icon.
3. Proceed with the "Options" in the Settings.
4. Check on the option "Enabled" under the Custom Order Requests.
5. Click on the "Save" button at the bottom of the page.

Once you have enabled it, the "Request Custom Order " button will appear on your Shop as well as Listings.

This error comes up when you have entered the Etsy Shop Name which has already been used up. 

*You can connect one Etsy Shop with only one Shopify Store. If one Etsy Shop will be used to connect with mltiple Shopify Stores, you'll encounter this error.

If you are logged into an Etsy Store but placing the Shop Name for another Etsy Shop, you will eventually come up with this error.

To fix this, make sure you are logged into the correct Etsy store when you authenticate the shop name in the application

You need to sign in to your Etsy account to contact Etsy Support. Once in, you may proceed with this link : https://www.etsy.com/help/contact?ref=enhc

If you have already opted for a pricing plan and then chose another one, it simply means your first plan will be canceled automatically. As per Shopify guidelines, at one time, only one recurring plan can be activated for a store. Shopify will adjust the amount of the previously chosen plans with the current plan according to the used duration.

To publish the products on Etsy, you must go along with the following steps:

1. Visit the "All Products" section under Products
2. Select the products that you want to Upload on Etsy by clicking on the checkboxes present on each products left side
3. Then from the "Choose Bulk Action" drop-down select the "Publish on Etsy'" option & hit on ‘Action’ button.

You can also check the link for video for any help: https://youtu.be/Su0n53BKaTU

To edit any information of any product, you must go through the following steps:

1. Click on “Products” which is present on the left Navigation bar of the dashboard.

2. Click on  icon in “ACTIONS” column. Before making changes in the product information, kindly disable the syncing of that particular information from the “App Settings”.

3. Make the required changes and then click the “Save” button.

If having trouble performing these steps, you can get detailed information HERE.

Click on the “Last Refresh” button at the top of the Home page of the app. It will automatically update the product information. Refer to the image below:

To make changes to your products in bulk, follow the below steps:

1. Visit the “Products” section from the left navigation menu bar.

2. Click on the “Export” button. A pop-up will appear as shown below:

3. Select the fields in which you want to make changes and click on the “Export” button. This will provide you a CSV file.

4. Make your changes and save the CSV file.

5. Now click on the “Import” button in the "Products” section. The following pop-up will appear:

6. Click on “Browse” option and choose the CSV file and click on “Import”.

The changes you’ve made in the bulk will be updated on the app. Next you need to re-upload those products to reflect the changes on Etsy.com

To upload the images on the Etsy marketplace, follow the below steps:

1. Visit the “Products” section then click on the "All Product" option which is present on the left navigation menu bar.

2. Select the desired products, and choose the option “Update image” from the drop-down menu under Sync With Etsy and then click on the “Action” button.

This will upload the images to the Etsy.

You can assign a Maximum 13 Tags to your product each having a total limit of 20 characters.

The following Product Statuses are used in Etsy:

• 1.Active : The product is listed for sale on the Etsy and buyers can purchase that item now.


• 2.Not Uploaded : The product has not been listed on Etsy yet.


• 3.Draft : Draft listings are listings that have been saved prior to their first activation. The owner needs to complete his store on Etsy first to list his products.


• 4.Removed : The product has been removed by the the Owner from the Etsy.com


• 5.Sold Out : The quantity for listed product has became unavailable on the marketplace and will be inactive now. User will be billed to activate these listing and quantity must be greater than "0"


• 6.Expired :  The time period for listed product has been expired on the marketplace and will be inactive now. User will be billed to activate these listing.


• 7.Edit : The product for reason is currently inactive. The owner needs to activate the product again.


• 8.Private : The owner of the Listing has requested that it not appear in API results.


• 9.Unavailable : The Listing has been removed by Etsy admin for unspecified reasons. Listings in this state may be missing some information which is normally required.

- New Product Import, in the product section of the left Navigation menu, enables you to import products from your Shopify store to ETSY integration app.

There are 3 ways to import your products to Integration app:-

1. All Products:- Import all your products from Shopify to the app.
2. Published Products:- Imports only those products which are available on your Shopify store.
3. Filter Options to Import:- Import products based on some filters like Product type, Product vendor, Smart collection, and Custom collection.

- Sync With Etsy, in the "More action" of the Products section, enables you to update the status of the products that are already listed on Etsy.

NOTE:- Neither New-Product Import nor Sync with Etsy let your products visible on Product grid, unless you create Profile for them.

Yes.! CedCommerce will generate custom SKUs to your products in case they don't have any and list the same on the marketplace as well.

As Etsy wants the product that are listed on their channel to be a handmade, craft supply or vintage goods, so if you are trying to list a product that someone else has created, then you need to add that product as a "Supply".

To change it to a "Supply" you need to follow below steps:

1). Visit the "Profiling" section.
2). Enter the "Mapping" part and change the "isSupply" option to "A Supply or tool to make things".
3). Re-upload your product.

Yes, Etsy Shipping templates will be sync on the Etsy Integration App. Keep in mind, we sync only non-calculated Shipping templates due to Etsy's API limitations. 

If you have already products listed on Etsy with variants you can link them from here to avoid duplicate listings (Which have duplicate titles & SKU's). If the titles or SKU's are same you just need to click on "Sync from Etsy" button.

After linking already listed Etsy products with their respective Shopify products, the Etsy variants get overwritten by Shopify ones. It means the product's information on Shopify will be overridden on Etsy. 

Example: I have 5 variations on Etsy products name ABC and the same product listed on Shopify as Simple products with no variants. 

If you link this product from the App then Shopify product will override on Etsy product i.e it makes that product as Simple on Etsy too!

If you are already selling your products on Etsy, then you can manage their inventory and Orders from the Shopify after linking them from the App. 

You need to follow these steps to Upload your Digital products on Etsy:-

• Go the "Product" section of the App then select the "All Products" option.
• Select the "Digital" products from the product grid.
• After this, you need to attach the digital file in the product. For this you need to click on the 'Attchment' button that you find at the right side of the product.
• Attach the Digital File here.
• Select the "Update Digital File" option from the bulk option.
• Hit on the "Action" button.

This will Upload the Digital Products on Etsy via the application

Here are the reasons-

1. Check the Product Import option you have selected at the time of Product import from Setting section.
2. Check the product limit; it might be exhausted as per your pricing plan.
3. A new product takes up to 15 minutes to be shown in the app.

You can list up to 70 Options for each Variation Property (where the Max. Variation Property is 2) generating the combinations upto 4900 unique products.

Manually link your Etsy products with Shopify products

1.) If your products not contains the same sku and variations options then you need to link manually those Etsy products with Shopify products. FROM HERE.

Products are not available in the App "Import products from Shopify to App

1.) For linking of Etsy listings with Shopify products then the products must be present in the App If not import FROM HERE.

If products are available only on your Etsy store

1.) In case your Etsy products are only available on Etsy then for proper linking products must be present on Shopify and App. Create Etsy products on Shopify FROM HERE.

To Publish removed listings on Etsy, please follow these steps:- 
Go to the All product section. 
Select the products which you want to Publish on Etsy
Click on "Sync with Etsy" to update the status of products, then
Choose action "Publish on Etsy" and click on the Action button. 

If you have the same products on both Etsy & Shopify then you can link them easily in the app so that the app will acknowledge them & will not create Duplicate listongs on Etsy. For the products that are common on both Etsy & Shopify, they either need to have same SKU's or same Titles so that they Link Automatically, if they didn't then you need to Link them manually by visiting 'Link Etsy Product' section under the 'Products'

You can also take help from this DOC Link:-  https://docs.cedcommerce.com/shopify/etsy-shopify-integration/?section=link-products

In a free plan, you can publish up to 10 products on Etsy and can manage 10 orders. The products and orders management limit is for one time only. In case, you are exceeding the limit of products and order management, you have to choose a paid plan.
 

Yes, you can upgrade your pricing plan anytime.

Support is our USP. Definitely, you will get it 24*7 whether you are on a free plan or paid one.

You need to proceed with our paid plan if you want to import more than 10 products. Then you can simply import your desired products through the Reimport Products feature.

You can contact our support in case you didn’t test the app properly. After analyzing your panel, our support can help you to extend your trial period.

Kindly check if you have exceeded the order management limit in the Trial Plan. You need to choose a paid plan to continue your services.

Yes, now we can publish a video along with the product on Etsy through the App.
We have to just import the product in the App with a video in it and simply publish it on Etsy through the App. Just make sure that the autosyncing of the "video" should be enabled in the settings section of the Product Management. 
 

NOTES;
Bring your product to life with a 5 to 15 second video - it could help you drive more sales. The video won't feature sound, so let your product do the talking!

• As per Etsy guidelines, you can send only 1 Video per listing on Etsy
• Maximum file size should be 100MB
• Ideal resolution for your video is at least 1080px

According to Etsy If the listing gets out-of-stock on Shopify, the App will automatically inactivate the listing, putting it into the "Edit" state. However, the value will be the same as the last inventory value. You can still send 0 stock on Etsy but at least one of your variants must have a stock greater than 0. In case you want to show 0 inventory on Etsy, the product needs to be in the "Sold Out" state

This error comes when you have not updated the tracking information for the order. If you want to ship the order without tracking number, you need to follow this:

Settings > Order Managment > Order shipment without tracking number > Check "Ship order on Etsy without tracking number"

The error 'SKU not available' comes in Etsy order's, when the order placed for the products that are on Etsy only & not exist in our app, therefore the order is not synced to Shopify successfully & shows the error.

To resolve the error & sync the order to Shopify, either you need to link the product for which the order placed, with its respective Shopify product (if the product exist on both Etsy & Shopify) or you need to create the product at your Shopify first ( if it doesn't exist on Shopify ), then Import it in the app & then link it with its respective Etsy listing.

Go through this DOC link to know more about linking Link Etsy Products

The error 'Ordered item(s) is Out of Stock' comes in Etsy order's, when the order placed for the products don't have sufficient stock (quantity) at Shopify.

To resolve the error & sync the order to Shopify, you need to add some quantity for the ordered item at your Shopify store. Once the app fetches the available quantity as sufficient, it automatically sync the order to Shopify after some time. You can also manually sync the order by clicking on the 'Fetch Order's' button which is in the order section of the app.

The error 'Email domain not valid ' comes in Etsy order's, when the customer gives an email that was not recognized by Shopify & maybe incorrect sometimes.

To resolve the error & sync the order to Shopify, you need to tell the customer to either provide correct mail address with valid domain or you may reach to us & provide an alternate mail address so that we place the order on Shopify with correct mail.

The error comes in the order if the currently set Shopify Location for the ordered product either does not have stock for the product or does not have the permission to fulfil online orders. To fix the error in your orders, you need to follow below steps:

• Visit the Shopify Settings.
• Locate the 'Locations' Setting where you'll be able to see all the Shopify Locations.
• Check on the option "Fulfil Online Orders from this Location" for that specific location.

Yes! If the buyer has left a Note with the Order, it will be sent to your Shopify and you can check them in your Notes section in the Order.

The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied.
The overall amount of tax will be sent and shown in your order in Shopify.

No! Refund for the Etsy Order can only be processed on Etsy, so doing the refund on Shopify won't work in this case. You need to refund the amount directly on Etsy. No amount will be refunded twice.

Yes! If the tracking carrier in your Shopify is blank, you can set the Shipping Carrier in the application. You set the carrier, you need to follow the below steps:

1). Open Settings in the app.
2). Open the Order management Section
3). Scroll to the "Carrier" setting and provide the carrier name accordingly.

No! If the order is unpaid, the application won't fetch that order and sync it to your Shopify. The order needs to be open as well as paid to be created in Shopify.

Yes! You can update the email address by clicking on the icon in the Actions next to that Specfic Failed Order. By updating the address, you'll be able to create the order accordingly.

Yes! If you are getting the tracking for the orders from your POD app, the app will sync the information from there. However, make sure that the POD app does not fulfill the order on Etsy as it will create create conflict with the app's process.

Tracking Number is also required to mark the order as fulfilled on Etsy. In case you can ship the order without tracking Number, you need to enable the setting in the app.

The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied.
The overall amount of tax will be sent and shown in your order in Shopify.

The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied.
The overall amount of tax will be sent and shown in your order in Shopify.

This error is occured while uploading the products as the owner has not completed the Etsy store on the marketplace. The owner needs to completed the Etsy store first, so that the products can be uploaded on the marketplace.

If the products are already listed on the Etsy, you need to follow the below steps to update the status in the app and to view already listed Etsy products:

1. Go to the "Products" section on the left side.

2. You can see the "More Action" at the top then click on the "Sync with Etsy" from the drop-down.

3. The status of the products will be updated here and if you have different titles and SKU's on Etsy & Shopify both you need to manually link them from here

This error occurs when the all the combinations of variations are not provided. To upload the variant product on Etsy, your product must have the matrix combination of all the variations.

For example: If you have variations in the form of Color (Red, Blue) and Size (S, M, L, XL), then your variations should be in the following combination:

Red : S
Red : M
Red : L
Red : XL
Blue : S
Blue : M
Blue : L
Blue : XL

NOTE:- You can Import a maximum of 100 variants of a product from Shopify & Upload a maximum of 70 variants to ETSY Marketplace.

Licenses are not required if you're selling as an individual but in case you're selling as a company, the licenses will be required to list on Etsy.

No.! Tax IDs are not required to sell on Etsy until your sales cross $10,000. If your sales cross $10,000, only then Etsy will ask for the Tax IDs.

If you update any field on Etsy such as Title, Description etc, the changes will not be updated on the CedCommere app or on your sales channel. You can update these fields in the CedCommerce app or on your Shopify and re-list the products. This will update your listings successfully.

The templates basically save the information that you have provided related to the Shipping or Category so that in future if you need to apply the same conditions, you can instantly use the already created template.
Templates will help in easing up your manual work.

No! You can assign only 1 Shipping Template in a Profile. If you are having different types of products, I would recommend you to create the separate profiles for both the types and assign the shipping differently for them.
No multiple shipping templates can be assigne din a single profile.

"Profiling" is a mandatory process. Without creating the Profiles in the application, the product cannot be sent to Etsy. 

Since, Shopify and Etsy are two different platforms, there are some specific fields which are required when listing a product on Etsy. The Profiling needs to be done once per category and the rules will be applied for multiple products, so you don't need to fill the required fields for each and every product specifically to publish on Etsy.

Yes! The Profile is still required. The application can link your Shopify Products with the Already Listed Etsy Products only after the Profile is created. Once the profiles have been created, the products can be easily synced and managed from your Shopify Store.

If the profiles are not made, the orders will also not be able to be synced to your Shopify store instead they'll remain in the "Failed Order" section.

No! The Profiles cannot be created on the basis of the Shopify Collections. You need to create the profile based on the conditions for "Product type", "Vendor", "Tags" or "Title" in the application.

If the newly created product on Shopify is having the similar conditions to the Profile Created in the application, the products will be auto-assigned to that specific profile.

In case, the product does not matches the Profile Conditions, a new profile will be required for that product.

Yes! You can change the Profile for the products anytime. Either create the profile based on new conditions you want to apply or delete the current profile to create a new one to change the rules and conditions

No! The profiles will be created only on the basis of a specific condition. For Example : If the Profile is created based on the condition for 'Product Type - Tshirts', then all the products with this Product Type will be assigned in that profile.