Catch Integration Tutorial and Knowledge Base

Sync from Catch is used for two purpose

1. Link your existing listing on Catch with Shopify.
2. Update the ever-changing status of the product on Catch with the Product within the App

Link your existing listing on Catch with Shopify.

If you are an existing seller on Catch and have just imported the product from Shopify to App. This button will help you link Catch Product with Shopify
You need to only make sure that both SKU and barcode are the same for the Product on Catch and Shopify

Update the ever-changing status of the product on Catch with the Product within the App

The App is built to automatically send information from Shopify to Catch but if there is change happening in the status of the Product ( Active -> Inactive or vice versa ) then to update the same on the App you need to click on Sync from Catch and to reflect the change on Home Page you will have to click on the Last Refresh

Active: The Product is Active on Catch

InActive: The Product is Present in Catch Account but not yet Live

Item Processing: Product have been published to Catch ( Either they are new Product or Existing Product that haas been pushed for Changes )

Not Uploaded: Product which has been profile but not has been pushed to Catch

Catch list color variants as individual listing on their platform they don't list them as a variation.

So for example you have the following product with the following title: Denim Cool Tshirt and if the listing comes with 5 color variants Red, Blue, Black, Pink, and White on Shopify
then 5 individual listing pages would be created for the product with color appended at the end of the product title.

Denim Cool Tshirt - Red
Denim Cool Tshirt - Blue
Denim Cool Tshirt -  Black
Denim Cool Tshirt - Pink
Denim Cool Tshirt  - White

If you have a different size as well for each color variant then it will be shown in the dropdown

An example of such listing is over here - https://www.catch.com.au/product/polo-ralph-lauren-mens-v-neck-tee-t-shirt-tshirt-royal-black-390923

This work is automatically done by the App when you publish a product with a color or color & size variant.
 

A customer should be able to read the title without seeing the picture and know exactly what the product and purpose is.

Accepted Structures:

FORMAT BRAND GENDER MODEL NAME KEYWORD COLOUR

Example ASICS Women’s Gel-Nimbus 19 Shoe Diva Blue

Pro tip: Product titles return search results just like Keywords. Think about what best describes your product and what your customers will search for.

ACCEPTABLE

• Min detail - Brand, Gender, Model, Product and Colour
• Proper Case - capitalizing the first letter of each word
• Necessary keywords. E.g. “Walking” if you were selling walking shoes.

NOT ACCEPTABLE

• ALL CAPS • Words such as New, Bargain, Great Deal, Lowest Price, etc.
• Vague titles like “Women’s Shoes”
• Spam Title with irrelevant keywords
• Duplicate words

What to include:

Provide detailed information on the product. If you can answer all of the customers’ potential questions in the description, you will increase conversion and reduce page abandonment.

Minimum Specifications:

Length: Max 2000 Characters (alphanumeric)
Catch Marketplace provides a single data field for all description, specification & feature information. If your existing product database includes that information in separate data fields, ensure the complete data set is provided together, to suit Catch’s single description field.

Pro tip: Your description should cover WHAT the product is, WHY a customer would buy your product and WHOyour product is best suited for. This will qualify your potential customer and ensure they are buying what they want.

Acceptable :

• Product information
• Product Specifications and Features:
• Dimensions/Size
• Colour
• Material
• Other specifics of the product
• Package inclusions
• Call to action (e.g. buy now!)

Not Acceptable :

• Pictures/videos in descriptions
• Returns policy
• Variant information
• Additional buying information
• Shipping information
• URL links or your contact information
• ALL CAPS
• Pricing
• Warranty Information

You can uninstall an app from your store from the Apps page in Shopify.

• From your Shopify admin, go to Apps.
• In the row of the app that you want to uninstall, click Delete.
• In the message that appears, click Delete.

Catch Marketplace Please the Product rejection report on your Partner Account on Catch. To access the report, please follow the below steps:

• 1. please click here ( https://partner.catch.com.au/marketplacedashboard/s/ )
• 2. modify the date filter on the upper right corner of your screen with the date you have submitted your products to Catch.

• 3. Scroll down on the Page and download the report

For further information about this new feature please follow this link (https://partner.catch.com.au/marketplacehelp/s/?article=000001421) and scroll to the bottom. In case you are not able to find any report please contact Catch to provide the same.

Product Feed 

• Click on Products > Feed Process
• Type " Product " in the Search Bar
• Check for the Latest Product Feed
• Select the Feed 
• Click on Process Feed to Update the Status of Feed to Complete

The Feed would like something like below. 

https://nimb.ws/NB74qx

In the Above Image

Import Id : 10575388
Time Stamp : 2021-09-21 08:02:13 [ IST ]

Please note the import Id and Time Stamp. Please share the same with Catch

Note : The Time Stamp is in IST

Offer Feed 

• Click on Products > Feed Process
• Type "Offer" in the Search Bar
• Check for the Latest Offer Feed
• Select the Feed 
• Click on Process Feed to Update the Status of Feed to Complete

The Feed would like something like below. 

https://nimb.ws/sKZHrO

Import Id : 29340944
Time Stamp : 2021-10-08 10:33:57 [ IST ]

Please note the import Id and Time Stamp. Please share the same with Catch
Note: The Time Stamp is in IST
 

Catch Integration App does not transfer product weights to Catch.

Catch does not allow setting up weight-wise Shipping. This means that while defining Shipping Charges on Catch you are not asked to put  
You have to set up Flat Shipping Charges for Products based on the Logistic Classes.

It does not matter whether you have defined in Shopify in Kg or Pounds because there is no relevance of weight while calculating shipping on Catch.

In the Catch Integration App, you can choose a Logistic Class for different profiles. The charges for these Logistic Classes are defined in your
Catch Shop Account.

Variations are product options that Catch allows their customer to choose from when they purchase a product.
Rather than creating single product listings for every available size, Catch create just one product page with all of the size variations for that specific color. 

Catch accepts variation by size, color, or size + color.

Size

As a singular product page, with a drop-down menu showing the sizes submitted by the seller within the variant-size-value field.

Colour

As separate product pages per variant-color-value submitted, Colours will be automatically appended to the end of the product title by Catch

Size + Colour

As separate product pages per variant-color-value submitted, with each page having a drop-down menu showing the available sizes of the product as submitted 
by the seller within the variant-size-value field.

Colors will be automatically appended to the end of the product title by the Catch system

No, you cannot connect 2 Shopify Stores with the same Catch Account.

You need to have different Catch accounts for different Catch Stores

Note - In case you connect 2 stores two the same Shopify Account then only the latest account will be syncing with your Catch account

If you have recently changed the API  Keys in your Catch account and want to update the same in the Catch Shopify Integration Application then you need to follow the below steps.

1. Login into the Application from your Shopify Backend

2  Visit Settings Section in the Application

3. Under API Settings

4. Under the Field Name CATCH API KEY > Paste the new Api Keys

5. Save the Settings

If you want to remove the discount from the product which are already Live you need to follow the following sequence of the actions

ACTION 1 

Remove the Price Template from the Profile -

1. Visit Profile in the Left-Hand Menu
2. Edit the Profile
3. Under Price Template, DeSelect the Current Price Template
4. Save the Profile

ACTION 2

Delete the Current Offer for the Products

1. Visit Product Section
2. Select the Product of that Profile
3. Choose Bulk Action > Offer Delete
4. Click on Action

Note - The Product will be Deactivated from Catch for some time after following this action.

ACTION 3 

Publish the Product Again

1. Visit Product Section
2. Select the Product of that Profile
3. Choose Bulk Action > Publish Listing
4. Click on Action

ACTION 4 

Submit the Offer Again

1. Visit Product Section
2. Select the Product of that Profile
3. Choose Bulk Action > Submit / Update Offer
4. Click on Action

Once you perform all the four actions as explained above the product will come up on Catch without discounts.

Note - You don't need any Price Template in case you want to submit the Product without an offer.
 

The offers can be uploaded only for the products which are present in your Shopify Store,

In case you want to upload an offer for the product which is already on Catch but uploaded by another seller then in that case you have to add an offer to it on Catch directly first.

After that, In order to manage that product from the Application, you will have to then first create that product with the same information ( SKU and Barcode)  as in Catch in your Shopify Store

After that import the product in the Application from your Shopify Store and then click on Sync from Catch to link it with Catch.

This way the product will be linked.

For UPC/EAN Catch accept digits only, 8,12 11,13 or 14 digits with a valid check digit. You can check if the barcodes are correct here https://gepir.gs1.org/index.php/search-by-gtin

In order to update statistics in the Dashboard please follow the below steps

1. Visits Product Section

2. Click on Sync from Catch

3. Visit Home Section

4. Click on Last Refresh.

This login issue happens when there is any glitch, server issue at Shopify ends, or our ends which persist randomly and not for a long time.

Our suggestion is please try clearing the cache or try using another browser or using incognito mode if still persisting the same.

Then raise a concern for the same with us, we will check at our end once because this login issue rarely happens.

Step 1 : Import the Products from Shopify
Step 2 : Create a Profile for all the Products
Step 3 : Visit Product Section
Step 4 : Click on the Button " Sync from Catch "
Step 5 : Click on Home
Step 6 : Click on Last Refresh

Note : The Product Sku and the  Barcode should be same on Catch and Shopify. Otherwise the existing listing on Catch will not get linked with Shopify

Step 1. Navigate and click on the Product Section
Step 2. Select the Product
Step 3. Choose Bulk Action Sync with Shopify
Step 4. Select only the Image Checkbox
Step 5. Click on Sync
Step 6. Navigate and click on the Product Section
Step 7. Select the Products 
Step 8. Choose Bulk Action Publish Listing 
Step 9  Click on Action

Note - Once above steps are done feed is sent to Catch for updation . Once the feed gets processed the changes would get reflected on Catch Marketplace

In Order to Publish Products on Marketplace follow the below steps:

• Step 1: Visit Not Profiled Products
• Step 2: Create a Profile
• Step 3: Visit Not Uploaded Products
• Step 4: Select the Product
• Step 5: Choose Bulk Action - Publish Listing
• Step 6: Click on Action

Once Publish Product, Submit Offer for these Products just after publishing

• Step 1: Visit Products
• Step 2: Click on Item Processing
• Step 3: Select the Products
• Step 4: Choose  Bulk Action Submit / Update Offer
• Step 5: Click on Action

Once Done with the above process, then you need to wait till the catch approves your product whose TAT is 07 days.

There can be one or both of the following  reasons for the same :

1. Inventory is Missing
2. Account / Product has not been made Live yet by Catch

To check the exact reason for Inactive Product you can check from your Catch Account

Step 1: Visit Products
Step 2: Click on Item Processing
Step 3: Select the Products
Step 4: Choose  Bulk Action Submit / Update Offer
Step 5 : Click on Action

Once done follow the below steps to Sync the Updated Status from Catch (for existing active products only)

Step 1 : Visit Products
Step 2: Click on Sync from Catch
Step 3: Visit Home
Step 4 : Click on Last Refresh

There are two types of Feed Sent to Catch - Product and Order

Follow the below step to check the status of the feed -

Step 1 : Visit Products > Feed Process
Step 2 : Select the Feed
Step 3 : Click on Process Feed

Repeat Step 2 and Step 3 until the feed status changes to Complete

You can check the error in the feed if any by checking the file next to the feed after it gets completed

Step 1 : Click on Profiling
Step 2 : Click on Add New Profile
Step 3 : Assign the Name to the Profile in General Section
Stpe 4 : Choose the Product to which you want to assign the Profile in the Not Profiled Products Section
Step 5 : Create / Assign a  Category Template to the Products
Step 6 : Select the Logistic Class
Step 7 : Create / Assign an Inventory Template
Step 8 : Create / Assign an Price Template
Step 9 : Save the Profile

Step 1: Login into your Catch Account

Step 2 : Please click on My Inventory > Offer List



Step 3 : Scroll down and click on the Offer List 



Step 4 :You will find the reason as mentioned below in the Screenshot in your Catch Account once you click on the Product

Once you have check you can take the necessary action or contact us for more assistance.

Before following the below steps please make sure you have done the Shipping Configuration on Catch for the selected class

1. Edit the Profile 
2. Navigate to Logistic Class
3. Set the New Logistic Class
4. Save the Profile

Once done please follow the below steps to submit the changes to Catch

1. Click on Product Section
2. Choose Active Products
3. Select the Product
4. Choose Bulk Action Price / Inventory Update
5. Click on Action

Your New Logistic Class will be update on Catch.

In case you want to manage product description through the App then you need to first make the following changes in the Settings under Product Management

Step 1 : Click on Settings
Step 2 : Click on Product Management
Step 3 : Scroll Down to Auto Sync
Step 4 : Disable the Checkbox for Description
Step 5 : Click on Save

In order to change description of product one by one follow the below steps :

Step 1 : Click on Products in the Left Hand Menu
Step 2 : Click on All Products
Step 3 : Click on the Edit Product Icon next to the Product
Step 4 : In General under Description make the necessary changes in the product description
Step 5 : Click on Save
Step 6 : Click on Product in the Left Hand Menu
Step 7 : Click on All Products
Step 8 : Select the Product
Step 9 : Choose Bulk Action - Publish Listing
Step 10 : Click on Action

The description will be updated on the Catch once the Feed is completed on Catch without error.

In order to change description of product in bulk follow the below steps :

Step 1 : Click on Product in the Left Hand Menu
Step 2 : Click on Import / Export
Step 3 : Export the Products in Excel
Step 4 : Edit the Description in Description column of the Excel Sheet
Step 5 : Save the File
Step 6 : Import the File under the Import / Export

The description will be updated on the Catch once the feed in completed on Catch without Error

You can also refer to the following demo video - How to Change Title and Description without changing on Shopify?

By default, Shopify allows you to list one image per variant and so when you list products from App to Catch through the App you can either list one image with the variant .

In case you want to assign and send multiple images for the color variants. Please follow the below steps

Step 1: Click on Products in Left Hand Menu

Step 2: Click on export/import 

Step 3: Click on Product Edit / Upload

Step 4: Select the Profile

Step 5: Export the File

Step 6: Open the File

Step 7: Under Column Name Image - 9 to Variant Image, provide the image URL for the product

Step 8: Save the File

Step 9: Navigate Back to the Same Section 

Step 10: Browse the File

Step 11: Click on Import

This way your product will be upload to Catch with multiple images for variants

You can check out the following demo video -  Add Multiple Images to Variants

The App will automatically create the Order on your Shopify Store after being placed on Catch

Once you fulfill the Order from your Shopify you get the option over there to enter the tracking information including the Tracking Company, Tracking Number, and Tracking Url

At times this information gets automatically populated on Shopify when you fulfill the Order on Shopify through your Shipping Provider but you also get the option to manually enter the same

Once you enter the Tracking Information on Shopify. The App automatically fetches the same and send it to Catch and the Order is Marked as Shipped on Catch

Note - Please choose a tracking carrie that is accepted by Catch otherwise the tracking details will not be sent to Catch

In order to do that follow the steps: 

1. Go to the CED APP
2. Click on products
3. Click on all products
4. Search for the Product and Click on Edit Icon next to the Product 
5. Click on Attributes
6. Scroll down to Keywords, update the keywords, and click on save. 

That is how you do it on a single product at a time.

In case you want to provide the same keywords across all the products in the profile, please  follow these below steps:

1. Go to the CED app
2. Click on templates
3. Choose the template and click on edit icon next to the template
4. Scroll down to Catch Advanced mapping
5. Enter the keywords in the keywords section and save it.

Once done you need to select the products and choose action publish listing and click on Action

Note :  In order to separate two keywords please use " | "  symbol.

1. Click on Settings
2. Click Product Management 
3. Scroll Down to Auto Sync
4. Disable the Checkbox for Price

This will stop the Product Price Syncing from Shopify to App

Next in order to update the prices in bulk for the Products, Please follow the below steps

1. Click on Product
2. Click on Export / Import
3. Click on Offer Edit / Upload
4. Select the Profile
5. Export the File
6. Set the Prices under Price Column ( If want to set discount then also fill the values in Discount Price , Discount Start Date and Discount End Date )
7. Save the File
8. Go Back to Offer Edit / Upload in the App
9. Import the File

This way the updated prices will be sent to Catch through the App.

Please check the following video demo for performing the above step - Update Price in Bulk using File

1. Login into your Catch Account

2. Click on Account > Settings



 

3. Click on Shipping Charges 

4. Click on Edit Shipping Charges



6. Choose the Shipping Zone and Set the Charges


 

5. Save the Changes

6. Repeat the Same for All the Shipping Zones

7. Click on Account > Settings

7  Click on Shipping Options 

8 Set your Choices over there

9. Save the Changes

You can reach out to Catch directly in case you have any question related to setting up the same.

The profile is a combination of Product you choose to which this profile will apply, Category Template, Logistic Class, Shipping Template and Price Template

Category Template is a unique way through which you can define the category which you This will be using for your Product out of the many which are available on Catch.

You can use the same category template in each profile or create a different category template for each profile it depends on you. The two profile you use with the same category template
may differ based on the other selection you make in the profile like Logistic Class, Shipping Template, or Price Template

For example - You may be selling T-shirts for Men's and for some you want to sell at Free Shipping and some at a Flat Rate

In this case, you need to have two profiles in which you make a different selection for product and assign the same category template but the Logistic Class may differ to be Flat Rate
in one and Free in another.

In each profile, you have the option to choose the same Category Template, Price Template or Shipping Template or create a new one.

If any still any confusion you can reach out to us directly.

A product may be simple and variant. So when you select and publish it shows the number of products including variants.
So 600 may be the main product count and 2600 would be the actual count including variants

The information updated automatically from Shopify within a said time. When you want to update the information instantly without waiting for the API to sync the changes you use that button. It is placed so that you can sync the information of not-profiled products as well.

The price and inventory will update automatically after the changes are made on  Shopify. At the same time, we send the update to Catch.
Catch checks the feeds and approve the changes if found correct.

For any other changes you have made in Shopify you have to select and publish the product again to send them on Catch

Changes in SKU and Barcode are not accepted by Catch for an existing product and you should refrain yourselves for changing them on Shopify.

You need to contact Catch to remove the Product from Catch.

It will take 48 hrs for the product to be removed by Catch.

Once they confirm that the product has been removed from Catch you can select and publish the product again with the Updated Information.

You need to contact Catch to remove the original Sku from Catch

It will take 48 hrs for the Sku to removed completely from the Catch database.

Once removed you need to select and publish the product again from the App.

Once you do an offer delete from the App or delete a product from Catch directly the product is temporarily deactivated but not permanently removed.

If you have done an offer delete from the App then you need to click on the " Sync from Catch " button in the App and the product will move to the not uploaded section in the App

In case you want to delete a product permanently from Catch after being Active / InActive then you need to contact to wipe the product data from the marketplace and then it will be permanently removed from the marketplace.

Once the Marketplace confirms that the listing has been removed then after 48 hrs you can publish the listing again from the marketplace.

To request a listing to be wiped off from Catch you need to tell them the following details to the marketplace details : 

Product Title :
Product SKU :
Product Barcode : 

For more questions about the same , you can reach out to us at apps@cedcommerce.com

In Case you want to upload a white background image as the main image, then follow the below steps

Step 1: Click on Products in Left Hand Menu

Step 2: Click on export/import 

Step 3: Click on Product Edit / Upload

Step 4: Select the Profile

Step 5: Export the File

Step 6: Open the File

Step 7: Under Column Name Image - 1, provide the image URL of the image which has the white background

Step 8: Save the File

Step 9: Navigate Back to the Same Section 

Step 10: Browse the File

Step 11: Click on Import

This way your product will be upload to Catch with a white background image as the main image.

Note : In case the product is variant then you need to update the same image in the Variant Image Column as well.

In case you want to manage brand name through the App then you need to first make the following changes in the Settings under Product Management

Step 1 : Click on Settings
Step 2 : Click on Product Management
Step 3 : Scroll Down to Auto Sync
Step 4 : Disable the Checkbox for Vendor
Step 5 : Click on Save

In order to change the brand name of products follow the below steps :

Step 1 : Click on Product in the Left-Hand Menu
Step 2 : Click on Import / Export
Step 3 : Export the Products in Excel
Step 4 : Edit the Description in brand column of the Excel Sheet
Step 5 : Save the File
Step 6 : Import the File under the Import / Export

Note - The vendor  will be updated on the Catch once the feed in completed on Catch without Error

If you have published the product & submitted an offer to Catch then they would go under Item Processing. This stage means the product has gone under review on Catch.
You can come back to the Application in few days and click on Sync from Catch to check whether the product has been approved 

Please don't forget to click on the Last Refresh Button in the Home Section of the App after doing Sync from Catch

Note: If the product was already approved on Catch and you have published it again then it will go under Item Processing. You can simply click on Sync from Catch to update the status back on the App Once done click on the Last Refresh on the Home Section of the App.

Images

The first main image must be a clean product photo showing the full product with a plain background.

Supporting images may be:

• Professional standard lifestyle images showing the product in use.
• Contain information/specifications important to the product, such as a visual of dimensions.
• Multiple views of the product

recommended specifications:

• Recommended: 1000 x 1000px
• Minimum Requirements: 500px X 500px
• Maximum Width: 1320px
• Maximum Height:1080px
• Resolution: 72dpi

Pro Tip: The Image should clearly depict the product and its purpose. Customers should be able to see the photo and know immediately what the product is.

ACCEPTABLE

Clean image with a plain background for the first image
• Professional lifestyle images (not as the main image)
• Graphics to support the image, such as showing product dimensions (not as the main image)

NOT ACCEPTABLE

Watermarks, logos, badges, and stamps
• Irrelevant photos that don’t show the product
• Commercial info such as pricing, seller info, postage, etc

You need to reach out to us and we will enable the setting accordingly and allow you to list products without UPC

Please make sure that each of your products has a unique SKU number assigned and NO Barcode is assigned to the product on Shopify

Once done you can follow the below steps to publish the product on Catch Marketplace

How to Publish the Product to Catch for Approval?

• Step 1:  Visit Not Profiled Products
• Step 2: Create a Profile
• Step 3: Visit Not Uploaded Products
• Step 4: Select the Product
• Step 5: Choose Bulk Action - Publish Listing
• Step 6: Click on Action

How to Submit Offer for the Product Published?

• Step 1: Visit Products
• Step 2: Click on Item Processing
• Step 3: Select the Products
• Step 4: Choose  Bulk Action Price / Inventory Update
• Step 5: Click on Action

1. Item Processing means the products which are under the review process of catch marketplace and waiting for approval for getting live on marketplace. 
2. You can come back to the Application in few days and click on Sync from Catch to check whether the product has been approved. Please don't forget to click on the Last Refresh Button in the Home Section of the App after doing Sync from Catch
3. The review process of Catch Marketplace can take up to 07 days. If it takes longer than expected then you need to reach to catch for approval of products

• Product deletion from the app as well as catch is not possible for the front end. 
• You need to contact catch for the removal/wiping off product information from the marketplace.

In Order to Import / Add more products on Catch Integration Apps, follow the below steps:

• Step 1: Open Catch Integration App
• Step 2: Navigate to Product on left Menu
• Step 3: Go to Import New Product(s)
• Step 4: Choose the option Appropriately
  • All Products: This will Import all Shopify products 
  • All Published Products: This will import all published products of Shopify
  • Apply Filter For: This will give you the option to import specific products based on product type, Product Vendor, Smart Collection & Collection of Shopify

In order to update Offer Start Date & Offer End Date follow the below steps:

• Step 1: Navigate to Templates
• Step 2: Edit the Template
• Step 3: Set the Correct Offer Start Date
• Step 4: Set the Correct Offer End Date
• Step 5: Save the Template

Once Offer Dates are configured correctly then follow the below steps to update the same offer: 

• Step 1: Navigate to Product Section
• Step 2: Select the Product
• Step 3: Choose Bulk Action > Submit / Offer Update
• Step 4: Click on Action
   

1.  Go to Profiling
2.  Edit the Profile
3. Navigate to Price Template
4. De Select the Current Price Template
5. Save the Profile
6. Navigate to Products
7. Select the Products under the Profile 
8. Choose Bulk Action > Offer Delete
9.  Click on Action

Once done you need to publish the products again and submit the offers and the discount pricing will be removed from the products.

Note - It may take some time for the new offers to appear on Catch.

There are 6 Steps involved in this process

1. Import Product from Shopify to App [ Importing Step ]
2. Profile Products in the App [ Profiling Step ]
3. Publish Products from the App [ Publish Listing Step ]
4. Submit Offers for the Published Products from the App [ Submit / Update Offer Step ]
5. Catch Review & Approves the Product and the Offers
6. Products Go Live on Catch

The first four steps are performed in the Application for the Fifth Step it can take up to 7 Days for Catch to Review and Approve the Products.
If Products are rejected then Catch provides the rejection reason list in their Partner Portal which can be accessed by using your Catch Partner Portal Account

In case there are approved by Catch then they will go Live on Catch and will also be visible in your Catch Seller Account.

In order to add lead time to ship for your products one by one please follows the below steps:

• Step 1: Click on Products in the Left-Hand Menu
• Step 2: Click on All Products
• Step 3: Click on the Edit Product Icon next to the Product
• Step 4: In General, update a value in Lead Time To Ship filed 
• Step 5: Click on Save
• Step 6: Now, Go to Products & Select them.
• Step 7: Choose Bulk Action - Submit / Update Offer
• Step 8: Click on Action

If you want to update lead time to ship for the bulk of the product then follow the below steps: 

• Step 1: Click on Profile in the Left-Hand Menu
• Step 2: Edit the Profile 
• Step 3: Navigate to Logistic Class
• Step 4: Set the Lead time to Ship
• Step 5: Save the Profile 
• Step 6: Now, Go to Products & Select them.
• Step 7: Choose Bulk Action - Submit / Update Offer
• Step 8: Click on Action

So, once you do the above steps the lead time to ship will be pushed as you set to the marketplace. 

Whenever a product inventory gets updated to 0 either on Shopify or on receiving order than with the feed process offer delete request will be sent to catch. 

The offer delete request will deactivate your product from the marketplace and once the product again gets the inventory to 1 or higher than the product will be live again after the feed process. 

It is required in Catch that your products must have unique SKU's. So it is important that you assign sku to your product on Shopify.

Before publishing the product from the Application you need to make sure each product and variant in Shopify have a unique SKU assigned

To have SKUs appear on your product pages, you must add SKU numbers to your product variants from in Shopify admin.

Step 1: Go to Products
Step 2: Choose the product to want to add
Step 3: Add SKU numbers
Step 4: Save

Tip - Please do not change sku on Shopify once you have published the product to Catch.

Please avoid the following things below to make sure that the syncing keeps working correctly for you.

• Do Not Change the Sku of Product on Shopify which is already published and approved on Catch
• Do Not Change a Simple Product which was listed on Catch to a Variant Product in Shopify
• Do Not Add more Variants to the Product which is already Live on Catch in Shopify
• Do Not Change Barcode for the Product on Shopify ( if used ) in Shopify

If you will do this then you will face syncing errors while updating price/inventory and orders. Catch does not permit such things for approved products.

*Note: If you want these changes to be done on Catch then you need to request Catch to wipe/remove the existing product data from Catch and then publish the product again from the Application

So the right process from publishing products start with Importing. all process mentioned below are in sequence

• Process 1: Importing of Products in App
• Process 2: Profiling of products / Assign already existing profile
• Process 3: Publishing of products from not uploaded section
• Process 4: remove error if the product gets stuck in the not uploaded section with error.
• Process 5: If products moved to under Item Processing then Submit Offer for products

Rest after which Catch team will review the products and approve them to make them live if the products match their standards

For doing process steps you can take assistance from the same Help Section of the App from Knowledge Base for FAQ as all steps for the above processes is mentioned there https://apps.cedcommerce.com/marketplace-integration/catchmp/help/index

Product Quantity multiplier is product-specific information that shows the offer into multiplied Quantity or a Product in a bundle. 

Product Quantity Multiplier:  to be used when the offer is a bundle/bulk listing. e.g. you are offering a quantity of '10' rather than the default '1'. (This field should match the quantity multiplier field in your offer feed)

For Example: if a seller is selling a pencil but you want to offer a bundle of 10 pencils so you need to add a quantity multiplier to 10 instead of 1 which will show a product as a bundle of 10 quantity
 

In order to update the quantity multiplier, we have a field available in to add a quantity multiplier either from the profile level or on the product level, Both the ways are explained below with a reference screenshot

For Profile level update, You can Navigate through Home >> Template >> Category Template >> Edit Template >> CATCH ADVANCE MAPPING (Inside Template) >>  Quantity multiplier >> Save. Once updated. 

for Product Level Update, Navigate to Product >> Edit Button on Products Row >> Attribute Tab >> Quantity Multiplier >> Save, Once updated. 
 

In-App, there are 3 ways to update keywords in products. first, from templates, second, from product level edit & last option using CSV via Export/Import

Now if you want to update the keywords through CSV then follow the below steps

• Step 1: Click on Products in Left Hand Menu
• Step 2: Click on export/import
• Step 3: Click on Status Wise Product Export
• Step 4: Select the Product status & Export the CSV file
• Step 5: Open the File
• Step 6: Under Column Name "Keywords", Assign Keywords as required using " | ".
• Step 7: Save the File
• Step 8: Navigate Back to the Same Section
• Step 9: Browse the File
• Step 10: Click on Import

Once done the keyword gets pushed to the marketplace as the checkbox is enabled for uploading the products.

we have implemented the button & coin cell attribute field in our system to adhere to New Mandatory, ACCC-enforced safety and information standards for Button battery safety standards

We have created proper documentation for the partners of cedcommerce to update the same value in their system so they make the required changes. 

Please go through the document link of CONTAINS-BUTTON-CELL-BATTERIES ATTRIBUTE UPDATE, Please check the same and do the needful.

Size Charts are mandatory for Apparel, Footwear, and Fashion accessories that have variant sizing. So below you will find how to get a Size Chart URL from Shopify.

• Step 1: Get the Size Chart in Image form (JPEG or JPG)
• Step 2: Login into your Shopify 
• Step 3: Go to Settings on Shopify
• Step 4: Go to Files 
• Step 5: Upload the Image from "Upload Files"
• Step 6: Copy the link from the link column

Once, you get the link you can paste it into the size chart URL section of the Category Template.

For checking the errors in the product, the seller needs to validate the products. In order to do the same follow the below steps

• Step 1: Login into CED App
• Step 2: Navigate/Click on Products 
• Step 3: Click on the "VALIDATE PRODUCT" button in the right top corner

Once the seller will click on the same, he will be redirected to a new page with SKU & error associated with it. 

Based on the error seller can make changes to publish on the marketplace.

Firstly to change/assign the category you need to make a profile of the product and the category template of the product (specific details of the category for your products in a specific profile)

In order to change categories follow the below steps:-

• Step 1: Login into App
• Step 2: Go to Templates
• Step 3: Click on Edit Templates
• Step 4: Navigate to Catch Category
• Step 5: Choose the product Category till the last level
• Step 6: Save

After doing the above steps follow these steps further to push the updated category 

• Step 1: Products
• Step 2: Select Products
• Step 3: Choose Bulk Options
• Step 4: Publish Listing

Once you publish listing, the new category will get pushed to catch for approval and getting live on marketplace 

In order to put custom information on a product without affecting the Shopify product, you must have to disable auto sync from Shopify to App.

to enable the settings to follow the below steps 

• Step 1: Go to Settings
• Step 2: Product Management
• Step 3: Auto Sync
• Step 4: Select/Deselect the setting you want to change like Description, Inventory, SKU, etc.
• Step 5: Save

Once you enable the setting, you can make desired changes in required products information and can push them to marketplace

If you are getting messages like "Import Limit Exceeded" that means you have reached your initial import limit in the app.

So to get this fixed you need to get an upgrade to a higher plan or you can contact us for limit enhancement at- catchmarketplaceintegration@cedcommerce.com

If your product is getting rejected for not being branded.
So there is a solution which you can do to get your product approved. You can append your vendor name as the brand name in the Prefix of the product title.

So follow these steps to append a brand name to your Products:-

• Step 1:- Go to Settings
• Step 2:- Go to Product Management
• Step 3:- Scroll Down to Product Upload Settings:-
• Step 4:- Enable the checkbox of Append brand in the product title.
• Step 5:- Save.

After doing this follow these steps to apply the changes to the product in the catch marketplace

• Step 1:- Go to Product
• Step 2:- Select all the Products
• Step 3:- Click on Choose Bulk Option
• Step 4:- Select Publish Listing
• Step 5:- Click On Action

Once the above steps are completed, the Vendor Name will get pushed to catch as the Brand Name of the Product so it can be approved by the catch marketplace team

If your product is under item  processing for a long time and want to check the updates and current status of the product follow the below steps:

• Step 1- Go to Products
• Step 2- Go to All Products
• Step 3- Go to Item Processing
• Step 4:- Select all the products in item processing
• Step 5:- Choose - Submit and Update Offer in bulk action
• Step 6:- Click on Action
• Step 7: Click on Sync with Catch

Once the sync from the Catch process is completed, Go to Home and Click on the Last refresh of Dashboard.

Once you follow the above process you will observe that products will get moved from item processing to Active / Inactive if they are approved.

If they are not approved then they will be kept under processing till then you need to check the submitted product rejection report as the product might be rejected after which you need to fix them and publish it again to get them approved on the marketplace.

In order to set up an inventory template, follow the below-mentioned steps 

• Step 1: Go to Profile
• Step 2: Click on Edit Profile
• Step 3: Go to Inventory Template 
• Step 3: Click on Add Inventory Template
• Step 4: Fill Inventory Name
• Step 5: Fill Threshold Inventory (Products at or below this quantity will be listed as Out Of Stock and will be removed from Catch).
• Step 6: Fill Maximum Inventory Value (This Value will be pushed as fixed inventory and will never get decreased in Catch {default:999}).
• Step 7: Save the Template and Profile

Once the above process is done, you just need to go to product >> select products >> Submit / Update Offer >> Action will push the updated inventory from the app to the marketplace based on the template set.

You can follow the below steps to push the products as individual products to the marketplace:

• Step 1: Open CED App >> Navigate to Templates
• Step 2: Click on Edit template >> Go to Attribute Variant Mapping
• Step 3: Remove All Size & Color options from the field
• Step 4: Save the Template

Once, the above process is done, Navigate to Settings>> Product Management >> Product Upload settings >> Enable the checkbox for "Upload each variant as an individual product if options are not mapped"

Once you enable the same above-mentioned settings, you need to publish the products again from the app with the below-mentioned steps:

• Step 1: Visit Products
• Step 2: Select the Product
• Step 3: Choose Bulk Action - Publish Listing
• Step 4: Click on Action

Once you do the same and products will get published in the marketplace as individual products.

If you do not have UPC / Barcode in the products and want to publish them without UPC then you need to contact Catch to get permission to allow you to list products without a barcode.

After you get permission to publish products without Barcode from Catch then follow the steps to enable barcode exemption from the App

• Step 1:- Go to the app
• Step 2:- Go to Setting 
• Step 3:- Click on Product Management
• Step 4:- Scroll Down Product Upload Settings
• Step 5:- Click the Checkbox of “Enabled Barcode Exemption”
• Step 6:- Click Save

After performing these steps you can publish products without Barcode.

Note: This setting will only work for App and in Catch if you have exemption/permission from catch to list without Barcode 

So if your product has an inventory rule as Don't Track Inventory, which means your product is allowed to oversell. Based on the same we get the over-selling instruction through Shopify due to which the app pushes 999 as by default inventory to keep selling products even when there is no inventory.

So, if you want to oversell a product then let it be as it is. But if you don't want to over-sell on the marketplace and keep the inventory synced and make the 0 inventory product as out-stocked in the marketplace then follow up the below steps.

• Step 1: Login into CED App
• Step 2: Navigate to settings on the left side menu
• Step 3: Click on Product Management
• Step 4: Go to Product Inventory Setting
• Step 5: Enable the check box for "Sync Inventory from app to catch marketplace irrespective of inventory policy"
• Step 6: Save

Once you do the above steps the settings will get enabled for all products then you need to go to products >> select products >> from Bulk Action, Choose - Submit / Update Offer >> Action.

This will push your product inventory of Shopify to catch irrespective of inventory policy and make them inactive if it's below 1 quantity.

There are multiple ways to see if the product is approved by Catch or not after 7 to 10 days of Publishing the products.

Method 1 :

You can directly go into your Catch account and see if the Products are showing under Active or InActive List.

Method 2 :

Step 1 : Login into the CedCommerce Catch Integration App
Step 2 : Go into the Product Section
Step 3 : Click on Item Processing
Step 4 : Select the Product
Step 5 : Choose Bulk Action > Submit / Update Offer
Step 6 : Click on Sync from Catch

Product are Approved :

You may get a message like this : 10 item ( s ) are successfully processed.

This means in the above case 10 items have been approved by Catch. You can visit on the Home Section in the App and Refresh to see the Approve Product in the Active
or InActive Section.

Product are Not Approved : If you get the message " No offers available on Catch" / you also receive an email in your registered account from Catch with a error message " Product does not Exist" 

Based on the same you can follow the below steps  :

You need to check the rejection report in your Catch Partner Account to find the rejection reason
If no rejection report is present you will have to send an email to Catch at sellersupport@catch.com.au for the Approval of the pending products.

This is a feature update released by Catch to provide an overview to buyers of the product. It provides Fast and accurate lead times and using reliable and reputable carriers will result in more attractive and accurate delivery estimates. Ensure all orders are uploaded with valid tracking information, including the tracking number, carrier, and tracking address (URL) as per Catch’s mandatory tracking requirements.

How to start using the Estimate Delivery Date feature:

• Step 1: Log in to the CedCommerce Catch Integration App
• Step 2: Access the "Settings" section from the left menu of the app.
• Step 3: Configure Additional Shipping Details by scrolling to the bottom of the API settings page. Here, you'll find the "Additional Shipping Details" option.
• Step 4: Update Order Shipping Country Name & Shipping Post Code
• Step 5: Click on Save. 

Once the above process is done, go to the products, select the products, and update the offer of the products to make the changes effective in the marketplace. 

In the "Additional Shipping Details" section, you can update the Order Shipping Country Name and Shipping Post Code. These details will apply to all your products, helping you provide accurate delivery estimates to the buyers.

Once you will receive an Order for an Active Product on Catch. The order will automatically be fetched
by the App and will be created on your Shopify Store.

You can directly fulfill the order from your Shopify Store just like any other order.

Once you fulfill the order and provide the tracking information on Shopify the same will be sent to Catch and the 
order will be marked as Shipped on Catch

Note : Please use the tracking carrier which is valid on Catch. In case you use any tracking carrier which is not acceptable
by Catch, the tracking information will not be sent to Catch and the order will remain unfullfilled on Catch
 

In case you want to cancel an order, you will have to cancel both on Shopify and Catch separately as the Order Cancellation is not possible through API./ App

The refund for the order will be handled through Catch directly.

To read further on how you can handle the same. Please follow the instruction on the link below.

https://partner.catch.com.au/marketplacehelp/s/search?query=order%20cancellation

The error comes in the order if the currently set Shopify Location for the ordered product either does not have stock for the product or does not have the permission to fulfil online orders. To fix the error in your orders, you need to follow below steps:

1. Visit the Shopify Settings.
2. Locate the 'Locations' Setting where you'll be able to see all the Shopify Locations.
3. Check on the option "Fulfil Online Orders from this Location" for that specific location.

This will fix the issue and the order will be able to be fulfilled. If the permission is already set for the location, make sure you have stock available for that specific location

Cause :

You have used the tracking company name as " Other " on Shopify.

Other Tracking Company Name is Not Accepted by Catch through API

Solution :

Please make sure you use a valid tracking company name and tracking URL that is accepted by Catch.

Catch does not share the tax information with the Seller and the same does not appear in the Order Information Shared by Catch through the API.

It is for the same reason the Application is not able to provide the tax information in the Orders.

By default, Catch requests that the seller should provide tracking information for all the orders.

In case you are shipping without tracking, you will get an error in the App for missing tacking information.

In order to mark such order as Shipped.

You will have to go into your Catch Shop Account and manually mark such orders as shipped.
 

• The Order creation process is automatic from catch to Shopify but there is a process of checks from catch to Shopify and each order needs to get through this process which can take an average time of 90mins. 
• The average TAT for order creation is approx 90mins because the checks process needs to get approved based on which it takes time. 
• In Case, Order is taking longer than expected then you can report the concern to us. 

Due to the catch privacy policy, they don't share buyers' emails through their API. So, it will be difficult to reach buyers using buyers' email.

But Catch has provided a feature by which a seller can reach out to buyers via sending a message for a built-in feature in the catch marketplace account. So, to start a conversation with a buyer follow-up below steps 

• Step 1: Login into your marketplace.catch.com.au account
• Step 2: Go to My Orders >> All Orders
• Step 3: Open an Order (by clicking on Order ID)
• Step 4: On Right Corner - Click on "Start a Conversation"
• Step 5: Fill in the details to send a message

The same message will be pushed to the buyer on behalf of you. 

After confirming your order and shipment, please upload your invoice and other documents to be sent to your customers.

• 1. Navigate to My Orders > All Orders
• 2. Select the order ID
• 3. Go to 'Documents' on the right-most section > Click 'Add'
• 4. Choose the document type from the dropdown list > Click 'Select File'
• 5. Click 'Confirm'.
• 6. Send the file to the customer.

Important note: As the Merchant of Record on the Catch Marketplace, you are transacting directly with the customer on the Catch platform and you must provide an invoice to the customer once requested.

• Your invoice should include the total that the customer paid, including the product and shipping.
• You should not include any information on the fees or commissions associated with the platform - this is invoiced by Catch to the seller separately with every payment invoice.

For more information you can go through the FAQ Page on Catch Partner Portal - https://partner.catch.com.au/marketplacehelp/s/?article=000001407 

Tags on Orders are used to recognize and categorize the order into your Shopify. It is a format of Shopify and not something to Marketplace or App. 

With Order, App only sends two Tags with each order so if you are seeing collective tags then there is no role of app in it, those tags visible are handled by Shopify only. 

It is mandatory at Catch that the product must have UPC. You are getting this error because the Barcode field
on Shopify for the Product has been set as blank

Kindly update the Barcode field on Shopify and then publish the product from the App

Your product will be published to Catch.

Note : In case you do not have UPC for the products and want to publish them without UPC then you need to contact Catch once to allow you to list product without barcode.

This error comes when you try to publish the products but you have not mapped your Shopify options with Catch available options

Please follow the below steps to fix the same :

Step 1 : Navigate to Templates
Step 2 : Edit the Templates
Step 3 : Scroll down to Catch Attribute Mapping
Step 4 : Map Size options with Size
Step 5 : Map Color Options with Color
Step 6 : Save the Template 

Once done you can then try to publish the product again to Catch.

1. Navigate to Settings
2. Under API Setting
3. Enable the Checkbox 

Once done kindly follow the below steps to submit the new changes to Catch.

1. Visit Products
2. Select Active Products 
3. Choose Bulk Action - Price / Inventory Update
4. Click on Action 

This way your product will be made eligible for Club Catch.

You get this error when it is required to provide a size chart for the product and you have not provided the same under the Category Template.

There are certain categories on Catch for like Apparel, Jewellery where it is mandatory to provide a size chart.

Through Catch Integration App you can provide this size chart in the form of an image URL. 

The image URL must be in a jpeg format.

example of a size chart  :  https://s.catch.com.au/images/product/0041/41879/601377d92931e935005937.jpg

You can add this image size URL by following the below steps

1. Click on Templates
2. Click on Edit Icon next to the Template Name
3. Search for the Field " Size Chart Image Url "
4. Enter the Image Size Url
5. Save the Template

Once done you can publish the product to the Catch through the App and the error will be gone.

Rules for the Size Chart :

• No, white space around the size chart image, as this affects the maximum height and width of the image shown
• Recommended size 600x800 px ( minimum : 500 px wide at 72 dpi )
• Size charts should be presented in a table format and saved as an image file ( e.g. jpeg )
• The text should take up the maximum space possible in the cell  and be presented in an easily readable font, Arial Bold
• Column and row heading should have different backgrounds colors to regular cells
• The first column should be the size type that is used for size variation in your listings ( e.g. AU sizes )
• Different product categories,  genders, and brands should have their own size chart - Catch does not recommend using a " universal size chart "

Note : Size Charts are mandatory for Apparel, Footwear, and Fashion Accessories that have variant sizing.

• This means that the variant ID used for this product range is already existing on the system for another product range. Please change the variant ID for this range. Otherwise, please be advised that we can only update the variation structure of a product by wiping the existing one.

• Products were created in an alternate variation structure, such as size and your uploading size+colour, this could be an earlier import of your own or by a previous seller. 
• Lodge support ticket

Cause(s) -

• This error is caused when a barcode is assigned to two or more products

Solution(s) - 

• Kindly correct the barcodes for the product on Shopify to make it unique to each product and then publish the product again.

You can create products on the bottom level operator Catalog category only. You must change your mapping configuration to map your product catalog categories with the Catch bottom level categories, otherwise, you cannot create products

If you have mapped to the leaf category. But if you still publish the product and get the same feed response from Catch, it is advisable to check whether you have done some initial mapping in your Catch Account.

The error may be caused because of the same. You will have to remove the mapping from your Catch Account.

Please read the following article in Catch to know more about mapping in Catch Account and Removal of Mapping - https://partner.catch.com.au/marketplacehelp/s/?article=000001483

If you are not sure of how to remove the mapping even after going through the article. We would request you to contact Catch and raise a ticket for the same.

This means the product is already existing in the system under the ownership of another seller. This won't allow updating the product data but will not hinder your offer from going live. Please resync offer data for the affected SKUs.

Note: Please don't change the barcode of the product once you have published the product to Catch.

Cause(s) -

• This error is generally returned by Catch when you try to " Submit / Update Offer " for a product that has not been approved yet by Catch

Solution(s) -

• If you have published the product within 5 days then please wait at least 7 days for the product to get reviewed.
• If you still get the same error then check the submitted product rejection report or reach out to the Catch team for feedback of the Pending Product.

Cause(s)

• The product description contains information specific to your shop/store. (warranty, shipping, shop info, Promo and Discount)
• The product description contains shipping information.
• The product description contains URL links.
• The product description contains warranty information specific to your store.
• The SKU and internal model number is indicated.

Possible Solution(s)

• Check and remove any of the following from the product description:
• Return policy
• Warranty information
• Shipping information
• Promo and Discount
• Shop information e.g. URL links or contact
• Additional buying information
• SKU and internal model number
• Indicate if it's a manufacturer's or brand warranty. if not, remove it from the description.

Once you have corrected the same, you need to select the product and publish it again from the App.

This means that the variant ID used for this product range is already existing on the system for another product range. Please change the variant ID for this range. Otherwise, please be advised that we can only update the variation structure of a product by wiping the existing one.

Cause (s)

• The branded products were submitted with brand name as Unbranded.
• The brand name is incorrect.

Possible Solution ( s )

• Provide the correct brand name:
• Branded products should be submitted with an accurate brand name.
• White labeled/Private labeled products should be submitted as 'Unbranded'.
  
  Once corrected please publish the product again from the Application.

Causes :

• The product description contains irrelevant specifications and/or features.
• There is no product description. Add information relevant to the product.

Possible Solutions :

• Check and remove the irrelevant information from the product description.
• Provide the complete and accurate product information.

Once you have corrected the information please publish the product again.

Causes 

• The branded products were submitted with incomplete UPC digits
• The branded products were submitted with MPN/SKU values

Possible Solutions :

Check and provide the correct product reference value that matches the product reference type provided.

Once you have provided the correct information please publish the product again

Causes 

• The image was not sent successfully to Catch due to the dimension or invalid URL image.
• The first image does not have a clean white background.
• The first image does not show the entire product.
• The image was unclear.
• The first images contain watermarks, logos, badges, texts, and stamps.
• The image of the packaging or description does not meet the basic the English grammar requirements.
• The image does not meet the basic English grammar and/or sentence structure requirements including spelling.
• There are images not relevant to associated products.
• The image provided is not in a professional lifestyle shot.
• The images in your product listings does not show the various views of the product.
• There are duplicate images.
• There are other colours and size of the products included in the images.
• The imagery contains commercial, seller or postage information.
• The image contains 20%, 50%, coupon code and/or references to the postage service (Auspost, Toll etc.)
• The imagery contains warranty information.
• The video/image provided in your product data shows a URL.
• The image provided does not correspond to the color mentioned in the title
• The image provided is for illustration purposes only.
• The image size chart is unreadable/unclear.

Possible Solutions 

• *Professional lifestyle images of the product
• *Images provided should only include the relevant product offered
• *Remove watermarks, logos, badges, texts, and stamps
• *Remove duplicate images
• *Remove warranty and shipping information
• *Remove URLs or contact information
• *Provide an image of the actual product.
• *Remove the images showing other colours or variant.
• Images of international models/variations will not be allowed
• Provide an image size chart that is clear or readable

Once you have corrected the information please publish the product again

Causes 

The format of the product title should be improved to meet Catch requirements as listed within the 'Image & Content Guidelines'.

Possible Solution

Include relevant details of the product such as the brand, gender, product type, size or measurement, model name and keyword as provided on the 'Image and Content Guide' article.

Once you have corrected the same please publish the product again

Causes 

• The product title contains brand name for unbranded products.
• The product title includes words such as New, Bargain, Great Deal, Lowest Price etc.

Possible Solution

• Check and update the following:
• *Remove the brand from the product title if the product is unbranded
• *Remove words such as bargain, great deal, lowest price, etc.

Once you have corrected the same please publish the product again

Causes 

• The information in the size chart is incomplete. (e.g. not AU size conversion)
• The submitted size charts are unclear and unreadable.
• The size chart was too small

Possible Solution

• Check and provide the following for the image size chart:
• *Complete size conversion information
• *Provide a readable font and size

Once you have corrected the same please publish the product again

Causes 

The product does not have a size chart.

Possible Solution

Provide an accurate size chart for the products submitted with the categories apparel, footwear, bed linen and other products submitted with variant sizes

Once you have corrected the same please publish the product again

Causes :

You have a lot of variants in the products and trying to upload a lot of products in a single publish or offer update.

Solution :

Try to select 100 or 200 products in a single selection and then try to publish/submit offers for the products. You will be able to overcome this error.

Firstly, Please check if you have mapped your category accurately in the application. 

If this error is still coming then there is a possibility that you have done some initial mapping in your Catch account which is not allowing the category to reflect.

Follow these steps to remove the mapping from your Catch account after Logging into your Catch Shop Account

You can delete all your mapping by going to My Account > Settings > Shop > Imports Tab > Scroll to last >> Select 'Delete my configuration' and 'Delete my value lists'.

You can also take the help of the following article to learn more about mapping in the Catch account https://partner.catch.com.au/marketplacehelp/s/?article=000001483

The Submitted Product Rejection Report is added to your dashboard so you can now easily review all your rejected products and their rejection reasons. 

To access the report, 

• Please click here ( https://partner.catch.com.au/marketplacedashboard/s/ )
• Modify the date filter on the upper right corner of your screen with the date you have submitted your products to Catch.

​​​​​​​             

• Scroll down on the Page and download the report

For further information about this new feature please follow this link (https://partner.catch.com.au/marketplacehelp/s/?article=000001421) and scroll to the bottom. In case you are not able to find any report please contact Catch to provide the same.

Cause of Rejection - Further requirements may be needed to meet Australia's Compliance and Safety Standards.

Possible Solution(s) - 

• Check and provide the required compliance requirement for the product. This may be in form of a report/document, supporting images, or further detail in the description.
• Please contact the Catch Seller Support Team here if you need further assistance.

Cause Of Error - Banned Products in Australia / The product is not allowed on Catch and will not be considered under any circumstances.

Possible Solution(s) - 

The product is not allowed on Catch and will not be considered under any circumstances.

Cause(s) - 

• The branded products were submitted as 'Unbranded'.
• The brand name is incorrect.

Possible Solution(s)

• Provide the correct brand name:
  • Branded products should be submitted with an accurate brand name.
  • White-labeled/Private labeled products should be submitted as 'Unbranded'.

Cause(s) -

• The products are not categorized accurately

Possible Solution(s) - 

• Check and update the product category to the closest Marketplace category available. Please refrain from using the 'Other' or 'More' subcategory where possible. Please check this document for the list of accepted categories:  Catch Marketplace Accepted Attribute Values - All Categories (CSV/XML)

Cause(s) - 

• The product description contains information specific to your shop/store. (warranty, shipping, shop info, Promo, and Discount)
• The product description contains shipping information.
• The product description contains URL links.
• The product description contains warranty information specific to your store.
• The SKU and internal model number are indicated.

Possible Solution(s) - 

• Check and remove any of the following from the product description:
  • Return policy
  • Shipping information
  • Promo and Discount
  • Shop information e.g. URL links or contact
  • Additional buying information
  • SKU and internal model number
  • Warranty Information (indicate it as 'Manufacturer Warranty' if the warranty is provided by the manufacturer or brand, otherwise remove it from the description)

Cause(s) - 

• The product description does not meet the basic English grammar and/or sentence structure requirements including spelling.
• The product description is not in English
• The product description includes text, not in a regular font size
• The product description was not formatted correctly
• The product description shows exposed/broken HTML codes.
• The product description contains exposed/broken HTML tables.
• The product description contains non-compliant imagery.
• The product description contains texts in ALL CAPS.
• The product description includes text that is in table format.
• The product description contains spam and duplicate words/paragraph

Possible Solution(s) - Check and update any of the following from the product description:

• Incorrect grammar and misspelled words
• Header sized HTML fonts
• Exposed or broken HTML codes
• Remove tables, images, and URLs
• Remove duplicate words or lines
• Apply proper spacing to make the description readable and understandable.

Cause(s) - 

• The product description does not include information regarding package inclusions.
• The product description provided is incomplete, provide more info (eg. Specifications, Dimensions, Features)

Possible Solution(s) - Check and provide the complete information of the product:

• Specifications
• Features
• Package inclusions
• Type of battery used
• How the product is being used (battery-operated or plugged in device)
• Product composition (eg. Made of polyester or plastic pellets)

Cause(s) -

• The product description contains irrelevant specifications and/or features.
• There is no product description. Add information relevant to the product.

Possible Solution(s) -

• Check and remove the irrelevant information from the product description.
• Provide complete and accurate product information.

Cause(s)

The branded products were submitted with MPN instead of a valid barcode.

Possible Solution(s)

Check and provide a valid reference value for your products. You can use the details below for reference:

• EAN (European Article Number) - registered barcode used for the branded product.
• UPC (Universal Product Code) - registered barcode used for the branded product.  
• ISBN (International Standard Book Number) - barcode for books
• *MPN (Manufacturer Product Number) - a unique number that is issued by manufacturers to identify individual products. The MPN of a product is a series of numbers and letters. Commonly used for self-branded/ unbranded products.
• *SKU (stock-keeping unit) - Your unique internal SKU; most commonly used for self-branded items.

Please refer to this article for better guidance:  How do I use the Product Reference Type Field?

*Usage of this reference type is subject to approval. Please raise a ticket with catch here for further assistance

Cause(s) - 

• The branded products were submitted with incomplete UPC digits
• The branded products were submitted with MPN/SKU values

Possible Solution(s) - 

• Check and provide the correct product reference value that matches the product reference type provided. Please refer to this article for more information:  How do I use the Product Reference Value Field?

Cause(s) - 

• The image was not sent successfully to Catch due to the dimension or invalid URL image.
• The first image does not have a clean white background.
• The first image does not show the entire product.
• The image was unclear.
• The first images contain watermarks, logos, badges, texts, and stamps.
• The image of the packaging or description does not meet the basic English grammar requirements.
• The image does not meet the basic English grammar and/or sentence structure requirements including spelling.
• There are images not relevant to associated products.
• The image provided is not in a professional lifestyle shot.
• The images in your product listings do not show the various views of the product.
• There are duplicate images.
• There are other colors and sizes of the products included in the images.
• The imagery contains commercial, seller, or postage information.
• The image contains 20%, 50%, coupon code, and/or references to the postage service (Auspost, Toll, etc.)
• The imagery contains warranty information.
• The video/image provided in your product data shows a URL.
• The image provided does not correspond to the color mentioned in the title
• The image provided is for illustration purposes only.
• The image size chart is unreadable/unclear.

Possible Solution(s) - 

• The dimensions for the image should meet the minimum requirement of 500 x 500px or the maximum requirement of 1320px x 1080px with a resolution of 72dpi.
• Professional lifestyle images of the product
• Images provided should only include the relevant product offered
• Remove watermarks, logos, badges, texts, and stamps
• Remove duplicate images
• Remove warranty and shipping information
• Remove URLs or contact information
• Provide an image of the actual product.
• Remove the images showing other colors or variants.
• Images of international models/variations will not be allowed
• Provide an image size chart that is clear or readable.

Cause(s) - 

• The product title contains warranty, shipping, and other shop information.
• The product title contains promos and discounts

Possible Solution(s) - 

• Remove any of the following information from your Product Title:
  • Shop's internal reference number e.g. SHOP_SKU, SKU or MPN
  • Warranty Information (is not allowed to be indicated in the Product Title. This can be added to your Product Description if and only if it is indicated as 'Manufacturer Warranty' )
  • Any information related to shipping e.g. FREE Delivery/Shipping
  • Promotional pitch (e.g. "Lowest Price",  "The Best Product..", "Buy 2  and get 10% off!", "Discounted..", etc.)
  • Pricing information
  • Other shop-specific information e.g. URL links or contact

Cause(s) -

• The product title does not indicate the distinct information about the product.

Possible Solution(s) - 

• Include relevant details to the product title such as the following: 
  • brand
  • style
  • gender
  • product type
  • size or measurement
  • model name
  • color
• Please refer to this article for some more guidance: Catch Marketplace Listing Guide.

Cause(s) -

• The product title contains spam and duplicate words
• The product title includes texts that are not in the proper casing. (e.g. ALL CAPS)
• The product title has misspelled/duplicate word/s
• The product title includes unnecessary characters
• The products contain the same product titles
• The SKU or internal model number is included
• The product title includes the Refurbished Grade

Possible Solution(s) - 

• Check and update the following information from the product title:
  • Remove vague titles
  • Remove spam words and irrelevant keywords
  • Remove duplicate words
  • Format should not be in ALL CAPS
  • Remove the SKU or internal model number.
  • Remove the unnecessary characters
  • Remove 'refurbished grade' from the title and ensure that the product condition is filled out correctly from the template.

Cause(s) - 

• The product title contains the brand name for an unbranded product.
• The product title includes words such as New, Bargain, Great Deal, Lowest Price, etc.

Possible Solution(s)

• Remove the brand from the product title if the product is unbranded
• Remove words such as bargain, great deal, lowest price, etc.

Cause(s) - 

The size chart provided does not match the specific product listing/provides other details not related to the product.

Possible Solution(s) - 

• Check and provide the following for the image size chart:
  • Accurate size chart for the product category

Cause(s) - 

• The information in the size chart is incomplete. (e.g. not AU size conversion)
• The submitted size charts are unclear and unreadable.
• The size chart was too small

Possible Solution(s) - 

• Check and provide the following for the image size chart:
  • Complete size conversion information
  • Provide a readable font and size

Cause(s) - The products don't have a size chart.

Possible Solution(s) - Provide an accurate size chart for the products submitted with the categories apparel, footwear, bed linen, and other products submitted with variant sizes

Cause(s) -

• The product is not correctly structured in a variant group. This can be due to the following reasons:
  • The product having no Variant ID
  • The product has a Variant ID but is not a part of a variant group
  • Variants were not grouped together properly
  • The product is part of a variant group but was submitted as a single listing. 

Example: 
A variation example is T-shirt sizes: S, M, and L.  
We will reject a product if each variation is listed as a single product rather than as a variant group. 

Possible Solution(s) - 

• Resubmit the product data with the correct variation structure. For guidance in properly creating variant groups, please click here.

Cause(s) - This error is caused due to the missing variant image in the product

Solution(s) -

• Assign an Image to the product's variant in Shopify.
• Map the image to a variant if already available within products in Shopify
• Customize the variant image using CSV in the App.

Cause(s) - 

• The category template is not assigned to the profile
• The category template is deleted from the App 

Solution(s) -

• Assign an existing template for the profile in the App 
• Create a new template for the profile

Cause(s) -

• The price of the product is 0

Solution(s) - 

• Update the Product Price in Shopify. Should be a greater value than 0.

Cause(s) -

• The title of the products is missing 

Solution(s)

• Update the title of the product in Shopify

Cause(s) - 

• The length of the title is too long as per the catch standard.  

Solution(s) - 

• Trim the title of the product to below 155 characters in Shopify.

Cause(s) -

• The whole title of the product is in CAPITAL letter form. 

Solution(s) -

• Update product title with mixed letters in Upper case and Lower case or Alternating caps in Shopify 

Cause(s) -

• The Description of the products is missing 

Solution(s)

• Add a description to the product of the product in Shopify.

Cause(s) - 

• The Description of the product is too short as per the catch standard.  

Solution(s) - 

• Add more content to the product description to match the catch standard of greater than 50 characters description in Shopify.

Cause(s) -

• This error is caused due to the missing image in the product

Solution(s) -

• Assign an Image to the product in Shopify.
• Customize the image using CSV in the App.

Cause(s) -

• The error is caused when the product doesn't have any vendor name in Shopify

Solution(s)

• Update the vendor of the products in Shopify

Cause(s) - 

• This error is caused then the barcode being short, Not Registered, or having missing numbers.

Solution(s) - 

• For UPC/EAN, the catch system accepts digits only, 8,12 11,13, or 14 digits with a valid check digit.
• Barcodes can be checked here https://gepir.gs1.org/index.php/search-by-gtin
• Update and assign correct barcodes in Shopify then try to publish the products.